Keeping it a game, staying safe
To leverage cutting edge technology to offer the optimum experience to those who trust our products and services for their entertainment.
And this is why Responsible Gaming lies within our organization’s core DNA, as we are fully committed to offering you a fun and exciting experience that can be no less than safeguarded against the risks associated with immoderate gambling.
Welcome you to our Responsible gambling page, where you can get all the right information on how we can keep together your game responsible and your fun… intact!
If you think that you, or any of your close ones, could be becoming addicted or are in any way losing control over gambling, you should seek advice immediately from https://www.drugsinfo-bg.org/spisak-s-mesta-za-pomosht/spetsialisti/.
Responsible Operator
We do our best to provide a safe and secure gambling environment, make sure that you can keep having an enjoyable and thrilling experience. And as the vast majority of our customers enjoy our services frequently in an entertaining and responsible manner, we believe that we are in the right direction, taking these steps below:
Innovation – Highly advanced and innovative tools are used, making sure that our customers benefit from a safe and secure gambling experience, as:
RG-AID, our in-house developed AI detection system that identifies customers prone to developing an immoderate playing pattern in the future, if they do not receive RG consultation. RG Customer Support – Our RG-trained Customer Support agents, our Responsible gambling Ambassadors, are always available to exclusively handle all RG-related communications, providing consultation for staying in control, making sure that our customers know when to stop and how to continue to use our product in a responsible manner, keeping it a game at all times.
First thing’s first, self-knowledge is the key to self-control
Before taking all the right steps, let’s take a step back and really understand our own selves. Check this self-assessment tool so that you can see where you should be paying extra attention to keeping your game safe.
If you are concerned that gambling has had a negative impact on your or someone else’s life, then the following questions may help you find out more about your gambling behavior and whether it is problematic or not.
- Have you ever neglected your studies or work due to gambling?
- Do you gamble to pass time or out of boredom?
- Do you play alone and for long periods of time? Have others ever criticized your gambling?
- Have you ever lost interest in family, friends or hobbies due to gambling
- Has it ever happened to you to lie, borrow or even steal money to cover gambling losses?
- Has it ever happened to you to lie, borrow or even steal money for gambling?
- Are you reluctant to spend money allocated for gambling on other goals?
- Do you gamble until you lose all your money?
- After losing, do you feel the need to play as soon as possible to cover losses?
- Are there times that gambling follows after arguments, frustrations or disappointments? Does gambling cause you depression or suicidal thoughts?
- Do you gamble to pay for your debts or solve your financial problems?
- Has it ever happened to you to lie about the amount and time spent on gambling?
The more questions that you answer ‘yes’ to, the more likely it is that you are having difficulties with your gambling.
For additional advice in case of a loss of control, we recommend you to contact a Bulgarian gambling addiction therapist from one of the suggested contacts in Gambling addiction therapists Bulgaria and inform our Customer Support about your experiences, so that they can guide and assist you.
Underage gambling
Please note that it is illegal for anyone under the age of 18 (the age limit for Bulgarian residents is 18 years of age) to open an account or to gamble on the Website. We take very serious measures in this direction. We carry out age verification checks on all customers who use payment methods which are available to under 18’s. Additionally we randomly perform age verification checks on customers using other payment methods.
PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.
Parental filtering Systems
If you share your computer with friends or family who are under the legal age to register or bet on our site, please consider parental filtering solutions such as www.netnanny.com and www.cyberpatrol.com.
Here are some great tips for responsible gambling
Our products are designed to offer a fun and thrilling experience so that you can have a great time using them. Here are some great tips to keep your game responsible.
- Play for fun, keep it a game – Fun is the keyword here and placing a bet for entertainment that you can afford is the only way to it; placing a
bet too many to break even, make money or any other motive than just leisure or fun, is definitely not. Make sure you always avoid gambling when experiencing a bad mood, having feelings of frustrations, anger, sadness or boredom, to protect yourself against irrational and irresponsible gambling. - To know yourself, is to know when to stop – If you are feeling unsure if you are at risk of developing any addiction or if you are concerned about playing too much, use our self-assessment questions above so that you can see where you should be paying extra attention to keeping your game safe and do not hesitate to reach our Customer Support to get some safe play advice.
- Keep your play in control with our RG tools – Always choose to use a limit that works best with your gambling habits; you can test out the RG tools here by yourself or to make use of our free RG tool consultation by our expert Customer Support agents.
- Keep an eye on the time spent – Time flies when you are having fun! And that is great, just make sure that you decide upfront how much time you are comfortable spending on our site per session, as to make sure that you use our services as intended, for fun! Never spend your precious time on gambling when your agenda does not permit you to or when you find it would affect your work, relationships, mental or physical health or family bands or relationships.
- Keep an eye on money spent – Make sure that you decide upfront how much money you are willing to spend on a maximum and that you calculate how much you can afford to lose. Make a budget and stick to it. Make use of our RG tools to set a limit or contact our expert Customer Support agents for a free consultation on RG tools and on how to best calculate your budget.
- Stay social – Gamble for fun and meet your friends or family no less than you would if you were not gambling. We surely do try our best to take good care of you, but no one knows you like your own loved ones. Do not alienate yourself to them for the sake of gambling.
- Do not play while intoxicated – gambling is to be practiced with calm and controlled decisions and any intoxication will decrease your ability to make reasonable decisions. Use our RG tools to make sure that you can take a break before taking part in any intoxicating activity, to avoid uncontrolled losses.
Play responsibly and make sure that you understand what that means – If you think that you have a strategy that helps you win, think twice, as gambling is intended to be used as a pastime activity …and that’s about it. Feeling lucky? Or won something? That is great! But don’t quit your job just yet, gambling involves winning and losing. That is why it is a ‘gamble’ that you take. Make sure to gamble as a fun pastime activity, but never replace gambling with your source of income. It is not a way of making a living, any winnings are a nice extra but your luck is not guaranteed. There is no strategy or lucky charm to guarantee you any winnings, so make sure to keep it a game!